Delivery & Returns
Delivery
We deliver with free shipping* on all orders from 550 EUR and above. Orders below 550 EUR will have a shipping fee of 7 EUR. We deliver with GLS home delivery as a standard shipping method.
*The free shipping limit does not apply to products that must be delivered on pallet.
Pallet delivery
We point out that some items can only be sent on pallets due to risk of breakage. Orders delivered on pallet will be shipped with the transporter Schenker and can only be delivered as home delivery to the curb. The carrier will contact you prior to delivery to arrange a delivery time. On the product page of each item, it will be indicated whether the item requires pallet delivery or not. When adding product(s) that require pallet delivery in your shopping cart, a shipping fee for pallet delivery is shown when entering your cart.
We strive to pack and ship all orders within 24 hours after receiving the order. Orders received after 12.00 will be packed and shipped the following weekday. The estimated delivery time is
- Denmark: 1-3 working days
- Germany: 2-5 working days
- Holland: 2-5 working days
- Sweden: 2-5 working days
- Other countries: 3-10 working days
NOTE: During periods of peak load such as seasonal sales, public holidays, Christmas etc. longer delivery times may occur. You will receive a notification via SMS or e-mail when your package has been sent from our warehouse.
We deliver to the following countries
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovenia, Spain and Sweden.
To properly assist you, please check if your package is damaged upon receipt. If this is the case, we ask you to accept the package with reservations. If the contents of your package are damaged, please contact claim@aytm.dk with the following:
- Order no.
- Item no. and quantity
- Damage on package upon receipt (Yes/No)
- Description and pictures of the damage(s)
Right of Withdrawal
You have 14 days right of withdrawal starting from the day you receive the item(s). If the deadline expires on a public holiday, Saturday, Sunday, Christmas Eve or New Year's Day, the deadline is extended to the following working day. It is not possible to cancel a purchase by refusing delivery.
Partial withdrawal
The right of withdrawal only applies if the entire purchase is returned. However, we offer the possibility to return your purchase partially, if you wish to keep an item and return the other item(s).
The procedure and terms are the same as when cancelling the entire order – however, with partial withdrawal the freight charges will not be reimbursed.
How to exercise the right of withdrawal
(If you wish to make use of the right of withdrawal, please fill out below form or the Return note attached in your order confirmation and send it to us)
To: AYTM, Gran Living ApS, Polensgade 15, 8000 Aarhus C, E-mail: shop@aytm.dk
I/we give notice that I/we want to exercise the right of withdrawal in my/our purchase agreement concerning following goods/services:
_____________________________________________
Order date: ______ Received date: _______
Consumer’s name: _________________________
Consumer’s address: ______________________
Consumer’s signature: _____________________
(only if the content of the form is given on paper)
Date: ___________________
Returns
AYTM
C/O DKI Logistics
Egeskovvej 20, Port 515
8700 Horsens
Denmark
at the latest 14 days after you have notified us of your return. The deadline time is kept if you return the items before 14 days of expiry. You are responsible for the return of your items being delivered to our warehouse. We recommend using Track & Trace, so that you can always follow your package.
You carry the risk of the item from the time of receipt. Upon return, you are responsible for the item being packed properly and that the item is returned in the same condition as upon receipt. The item must be returned in its original packaging.
You are entitled to open and check the item(s), but if the packaging is missing or damaged, it is considered an impairment, which may result in us deducting an amount from the purchase price, corresponding to the impairment, when reimbursing.
Return costs
Postage as well as other expenses related to your return (such as secure packaging) must be paid by you, the customer.
Items such as e.g., furniture, that requires pallet shipping or special transportation cannot be returned by regular mail. On the product page of each item, it will be indicated whether the item is delivered by pallet or not. If you need to return an item that requires pallet shipping or special transportation, we recommend that you contact a carrier for specific costs and assistance in returning the item(s) to our warehouse.
Remember to fill out and send your Return note that was attached to your order confirmation before sending your return back to us.
PLEASE NOTE
- Your return order must be delivered ‘door to door’ to our warehouse.
- Returns delivered to parcel shops cannot be processed and will be returned to sender.
- In case of return packages end up at the post office, they will not be picked up and will therefore be returned to sender.
Refund
If you exercise the right of withdrawal on your entire purchase, we reimburse the full purchase price including standard delivery charges, if any. However, this does not apply if you
- want to return only part of your order, here we do not reimburse delivery charges
- have chosen a more expensive form of shipping method than our standard delivery method, we will not reimburse the extra costs associated with the more expensive form of delivery
The amount is refunded to the payment card that was used at the time of the purchase. We reimburse the purchase price without undue delay and, in any case, no later than 14 days from receiving your notice. However, we have the right to withhold the purchase amount until we have received the item(s), or until you have submitted documentation that the item has been sent back or delivered to us.
Claims
If you receive an item with defects or deficiencies (a defect or manufacturing defect), the rules of the Danish Sale of Goods apply. AYTM must receive your complaint within 30 days from the time of receipt. It is not possible to send warranty complaints if it has been more than 24 months since you received the item.
To notice us about your claim, write to claim@aytm.dk before sending your package back to us. Please provide the following in your e-mail:
- Order no.
- Description of the damage/defect
- Detailed pictures of the damage/defect
In case of errors or defects, AYTM will of course cover the return shipping costs.